Privacy Policy
Here at JWL Architectural Ironmongers, we are committed to the protection of any data gathered in the process of using our internet site. We fully appreciate the importance of privacy on the internet and will use all means necessary to protect any visitors or customers who visit our website to simply browse or make a purchase.
We would never disclose any information gathered to any third parties with the exception of the parts necessary to fulfil your purchase, for example, arranging for a parcel to be delivered using one of our preferred courier services.
We do not store any credit card details, any payments made through our website are carried out using a secure service provided by Worldpay, this is our current provider and is an extremely secure and well-known payment processing provider. We can access your details in such a way that we may provide any refunds back to credit cards should we need to, we however we cannot see or access any specific card details.
Any purchases made over the phone where credit card details are given verbally are also secure as the policy at JWL Architectural Ironmongers is that all paperwork with any personal information is destroyed once the payment has gone through and the order has been processed.
What is this Privacy Policy for?
This privacy policy is for JWL Architectural Ironmongers and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
How We Will Keep Your Information Secure
Keeping your information secure is very important to us. Your data will be held within the European Union and all reasonable measures to protect and safeguard your data in accordance with applicable EU General Data Protection Regulation (GDPR) will be taken. Please note that we cannot guarantee that any data transmission over the Internet is completely secure.
To help us provide you with information relating to products and services that we think you will be interested in your data may occasionally be processed and held by third parties outside the European Economic Area. If this is the case we will put in place appropriate safeguards to ensure your data is secure and protected in accordance with applicable GDPR law.
The Website
JWL Architectural Ironmongers take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience. Where applicable JWL Architectural Ironmongers uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ https://www.google.com/privacy.html ].
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting JWL Architectural Ironmongers via this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the EU General Data Protection Regulation (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
JWL Architectural Ironmongers use any information submitted to provide you with further information about the products and services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Contacting Us
JWL Architectural Ironmongers are the operator of the web site domain mail.jwl-online.co.uk and operate all activity carried out there in. We can be contacted by telephone by calling 0115 942 2808 during our advertised working hours, our e-mail address is also in operation 24 hours a day, 365 days a year.
For the purpose of the Data Protection Act 1998 JWL Architectural Ironmongers are the data controller.
Your information which we hold at JWL Architectural Ironmongers is always available upon request and your right of access to this information can be exercised at any time in accordance with the Act.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us using the online form.
GDPR
“GDPR” is the EU General Data Protection Regulation which came into force across the European Union in May 2018, due to the increasing use of technology to make purchases online this has enforced a new definition of what is classed as personal data and how it can be used. JWL are fully committed to ensure that all procedures are followed in accordance with this regulation and all personal information kept in our system is kept in full compliance of this act. We will also ensure that any amendments made to GDPR or the UK Data protection bill are acted on accordingly as and when they occur.
Part of the GDPR policy is that you must be able to provide all customers personal details held, within a specified time frame (normally 72 hours) when requested by a customer. This would include all details held in the online database such as orders, customer details and address.
Our website provides the facility to extract the following information from the website database and email it to your registered email address in a Microsoft Excel spreadsheet:
- Personal Details
- Addresses
- Orders
In addition, if you request for your data to be deleted, all personal information will be redacted. This action is irreversable.
Personal Details
To make changes to your personal information, you can do this by logging onto your account and making any necessary amendments. This action can also be carried out via e-mail and verbally over the phone. For your security, we would verify your identity in some way, usually via our registered e-mail we have stored for you, to make changes or disclose information via either of these methods.
External Links
Although JWL Architectural Ironmongers only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
JWL Architectural Ironmongers cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website for JWL Architectural Ironmongers may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that JWL Architectural Ironmongers participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. JWL Architectural Ironmongers will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
JWL Architectural Ironmongers may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Social Website Login (OAUTH)
When logging-in to any getyouonline.co.uk website platform using your social media username and password, you understand, recognise and consent to our collection of some following personal data (what is made available to use is dependant on your chosen platform) for the sole purposes of account creation, maintenance, personalisation and to improve your usr experience.
Your details shall NEVER be sold, given or passed-on to a third party without your prior authentication to do so.
- User name
- First name
- Last name
- Date Of Birth
- Gender
- Telephone
- Email Address
- Location
- User Likes
Shortened Links in Social Media
JWL Architectural Ironmongers through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms on this website. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore JWL Architectural Ironmongers cannot be held liable for any damages or implications caused by visiting any shortened links.
Email Newsletter
JWL Architectural Ironmongers operates an email newsletter, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the EU General Data Protection Regulation (GDPR). No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the EU General Data Protection Regulation (GDPR) you may request a copy of personal information held about you by this website's email newsletter. A small fee will be payable. If you would like a copy of the information held on you please write to our business address.
Email marketing campaigns published by JWL Architectural Ironmongers may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Unsubscribing from email List
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Copyright Policy
We respect all rights under copyright law.
If you believe that your copyright is being infringed on the website, please send us a written notice with the following information:
Identification of the copyrighted work that you claim has been infringed and information reasonably sufficient to permit JWL Architectural Ironmongers to locate it on the site (e.g. the URL for the web page on which the content appears).
A statement by you that you believe that the use of the content identified in your notice in the complaint is not authorized by the copyright/trademark owner, its agent, or the law;
A statement by you that you attest, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf together with your physical or electronic signature and your contact information.
Should you find your content removed for alleged copyright infringement and you believe that it should not have been removed, you may send us a written explanation with the following information:
Identification of the copyrighted work that was removed or designated for removal, and the location on the Site where it would have been found prior to its removal.
A statement that you believe in all good faith that the content was removed or designated for removal as a result of a mistake or misidentification and your physical or electronic signature, together with your contact information.
We will reply to this and conform to any pertinent laws.
We will remove any content without notice should we find, in our opinion, that it is contrary to our terms and conditions.
We may also close the account of a contributor who we deem to be continuing to break these rules.
Dispute Resolution
If you consider that We have not observed any of our Terms and Conditions please contact us via our contact us page.